We want you to enjoy your Syna jewelry for years to come. Should your piece ever need servicing, you can entrust our specialists with repairing it to preserve its beauty and longevity. Simply bring your item to the Syna authorized retailer you bought the piece from and they will send it to us on your behalf.You also have the option to mail your item directly to us. To begin, please email us some pictures of your piece to firstname.lastname@example.org so that one of our repair specialist can evaluate and get in touch with you. The evaluation may take up to two weeks, after which we will contact you to discuss any service fees. Upon confirmation, we will ask you to ship the piece to us to process the repairs. Please note that we understand that things happen, and we are always there to help you.